Find answers to common questions about Prime Vita
Delivery Timeline:
At Prime Vita, we ensure your wellness products reach you quickly and safely. Standard delivery across India typically takes 5-7 business days from the date of order confirmation. For customers in metro areas like Delhi, Mumbai, Bangalore, and Hyderabad, we offer Express Delivery (2-3 days) at no additional cost.
Real-time Tracking:
Once your order ships, you'll receive a tracking number via email and SMS. You can monitor your package's journey in real-time through our user-friendly tracking system on the website. Simply log in to your Prime Vita account and view your order status with live updates from our logistics partner.
Packaging Care:
All Prime Vita supplements and wellness products are carefully packaged to maintain their integrity during transit. We use eco-friendly, insulated packaging to ensure your products arrive in perfect condition, maintaining their potency and quality.
Yes! Absolutely FREE Shipping on All Orders
At Prime Vita, we believe quality wellness should be affordable and accessible. That's why we offer completely FREE shipping across entire India – whether you're ordering from a metro city or a small town. There's no minimum purchase requirement, no hidden charges, and no surprise shipping fees at checkout.
Why Free Shipping?
We've partnered directly with reliable logistics providers to eliminate intermediaries and reduce costs. By passing these savings to you, we ensure that premium wellness products like our vitamin supplements, immunity boosters, and nutritional supplements are affordable for everyone. Your health shouldn't be compromised by delivery costs.
Coverage:
Free shipping applies to all locations across India including:
Order Multiple Products & Save More:
Since shipping is free regardless of order value, you can confidently order multiple products together without worrying about delivery costs. Stack your essential vitamins, supplements, and wellness products in a single order and enjoy comprehensive health benefits.
100% Natural Formulations
Yes! All Prime Vita wellness products are formulated using premium 100% natural and plant-based ingredients. We believe in the power of nature to support your health journey. Each product in our range – from vitamin supplements to immunity boosters – is carefully sourced from certified organic suppliers.
No Harmful Chemicals:
Our commitment to purity means:
Third-Party Certified:
Every batch of Prime Vita products undergoes rigorous testing by independent laboratories. We hold certifications from leading international health authorities, ensuring that what you see on the label is exactly what you get in the bottle.
Sourcing Standards:
We partner directly with organic farms and suppliers across India and globally to source the finest ingredients. Our sourcing team visits facilities regularly to maintain quality standards, ensuring every vitamin, mineral, and herbal extract meets our strict purity criteria.
Absolutely Safe & Scientifically Tested
Safety is our top priority at Prime Vita. All our nutritional supplements and wellness products are:
Suitable for All Ages:
Whether you're looking for vitamins for kids, immunity supplements for adults, or wellness products for seniors, Prime Vita products are formulated to be safe across all age groups (unless specifically mentioned for adult use).
Patch Test Recommendation:
Although our products are highly safe, we recommend a small patch test before full use, especially for those with sensitive skin or known ingredient allergies. Apply a small amount on your inner wrist or behind the ear and wait 24 hours to ensure no adverse reaction.
Consultation:
If you're pregnant, nursing, taking medications, or have specific health conditions, we recommend consulting with your healthcare provider before starting any new supplement. Our support team at support@primevita.com is also available to answer specific safety concerns.
30-Day Return Guarantee
At Prime Vita, we stand behind the quality of our products. We offer a hassle-free 30-day return guarantee on all purchases. If you're not completely satisfied with your order, you can return it within 30 days from the date of delivery for a full refund or exchange.
Return Eligibility:
How to Return:
Step 1: Log in to your Prime Vita account and navigate to "My Orders"
Step 2: Select the product you wish to return and click "Initiate Return"
Step 3: Choose your reason for return and follow the instructions
Step 4: We'll send you a FREE prepaid return label
Step 5: Pack the product securely and drop it at the nearest courier center
Step 6: Once we receive and inspect your return, you'll get a confirmation
No Return Shipping Cost:
We provide completely free return shipping across India. You won't pay a single rupee for the return process. Our prepaid labels work with all major courier partners for your convenience.
Fast Refund Processing
We process refunds quickly so you can get your money back fast. Here's our timeline:
Timeline Breakdown:
Refund Methods:
Track Your Refund:
Once your return is approved, you'll receive:
Need Help?
If your refund takes longer than expected, reach out to our support team at support@primevita.com with your order number and return tracking ID. We'll investigate immediately.
Our customer support team is here to help you 24/7
Email: support@primevita.com | Hours: Mon-Sat: 9 AM - 6 PM IST