Returns & Refunds

30-Day Return Policy

At Prime Vita, we're confident you'll love our premium wellness products. However, if for any reason you're not completely satisfied with your purchase, we offer a hassle-free 30-day return policy.

Your satisfaction is our top priority, and we've designed our return process to be simple, transparent, and customer-friendly. We want to make sure you shop with confidence, knowing that if a product doesn't meet your expectations, you can easily return it without any complications.

Who Can Return?

All customers who purchase from Prime Vita are eligible for returns, whether you're a first-time buyer or a loyal customer. There are no restrictions based on:

• Your order value or purchase history
• Your location in India
• The number of products ordered
• Payment method used

Return Window

You have exactly 30 calendar days from the date of delivery to initiate a return. This generous return window gives you plenty of time to try the product and decide if it's right for you.

Important: To be eligible for return, the product must be returned within 30 days. Any returns received after 30 days may not be accepted.

Return Eligibility Requirements

To ensure a smooth return and instant refund, your product must meet the following conditions:

Special Cases

Damaged or Defective Products: If you receive a damaged or defective product, you're eligible for replacement or refund regardless of the return conditions above. Contact our support team immediately with photos of the damage.

Used Products: We typically don't accept used products for refund. However, if the product is defective, we'll replace it or refund you in full.

How to Return Your Product

Our return process is simple and can be completed in just 4 easy steps. Follow along below:

Detailed Return Steps

Step 1 - Login & Select: Visit primevita.com, log in to your account, navigate to "My Orders" section, find the order with the product you want to return

Step 2 - Choose Reason: Click on "Return Product," select the reason for return from the dropdown (e.g., "Not as expected," "Changed my mind," "Quality issue")

Step 3 - Get Label: You'll receive a prepaid return label. No need to pay for return shipping. Download and print the label or use the mobile-ready version

Step 4 - Pack & Send: Pack the product securely in its original packaging, attach the return label, and drop it at any courier center. You can track your return with the reference number

Step 5 - Refund Processing: Once we receive your return, we inspect it (1-2 business days) and process your refund

Refund Timeline & Processing

We process refunds as quickly as possible. Here's the complete timeline:

Total Timeline: 10-15 Business Days

From the moment you initiate the return to receiving your refund, the entire process typically takes 10-15 business days. Please note that weekends and public holidays are not counted as business days.

Refund Methods

Your refund will be credited to your original payment method:

• Credit/Debit Card: Refund appears within 2-3 business days after processing
• Net Banking/UPI: Refund credited within 1-2 business days
• Wallet/Prepaid: Instant refund to your Prime Vita wallet

Tracking Your Refund

Once your return is approved, you can:

• ✓ View refund status in your account dashboard
• ✓ Receive SMS & email updates at each stage
• ✓ Use refund reference number to check status anytime
• ✓ Contact support if refund seems delayed

Exchange & Other Options

Product Exchange

If you'd like to exchange your product for a different size, variant, or product entirely, you can do so within the 30-day window. Simply initiate a return and let our team know you'd like an exchange. We'll prioritize shipping the replacement at no extra cost.

Store Credit

Instead of a refund, you can opt for store credit equal to your purchase amount. This is especially useful if you want to try other Prime Vita products. Store credit is instantly available and can be used on any future purchase.

Partial Refunds

If multiple items were ordered and you only want to return some, you can do so. We'll process a partial refund for the returned items while you keep the rest of your order.

Defective or Damaged Products

If you receive a defective or damaged product, you're entitled to:

• ✓ 100% refund without return (in most cases)
• ✓ Instant replacement at no cost
• ✓ Compensation for inconvenience

Contact our support team immediately with photos of the defect or damage.

Common Return Questions

Can I return an opened product?

Opened or used products are generally not eligible for refund unless they are defective. However, if there's a quality issue, we'll help you with a replacement or refund.

What if the product expires soon?

All Prime Vita products have a minimum shelf life of 12 months from delivery. If a product's expiry is sooner, you're eligible for a full refund or replacement.

Can I return items purchased from other platforms?

Return policies may vary depending on where you purchased the product. If bought from Amazon, Flipkart, or other retailers, contact their support for returns. For products from primevita.com, our policy applies.

What if my return is rejected?

If your return is rejected, we'll provide detailed reasons via email. You can appeal the decision or contact our support team to discuss alternatives like store credit or exchange.

How do I track my return package?

The return label includes a tracking number. You can use this to track your package on the courier's website or through your Prime Vita account dashboard.

What if the refund takes longer than expected?

If your refund isn't credited within the stated timeline, contact our support team immediately with your order number and refund reference number. We'll investigate and resolve it quickly.