Hassle-free returns within 2 days
Not satisfied with your purchase? We offer a 2-day return policy on eligible products. Your satisfaction is our priority, and we make returns simple and hassle-free.
Once we receive and inspect your returned product, refunds are processed within 2-7 business days. The amount will be credited to your original payment method.
Here's a summary of our cancellation, refund and return policies.
Order was damaged when received: We take care to ensure that there are no issues with packaging and that what you see is what you get. Due to unforeseen circumstances, your products might get damaged in transit. In such situations, we will replace it. Please let us know within 48 hours of receiving the product with supporting pictures as proof of damage.
Incorrect items received: We are very particular about our fulfilment process and ensure that the right order reaches the right person at the scheduled time. However, in case you receive items that are different from the ones you ordered, we will have the incorrect items picked up from your house. We will also ship the right items to you at the earliest. Please let us know within 48 hours of receiving the product with supporting pictures as proof of damage. Any other reasons for cancellations or returns would be handled on a case-by-case basis.
Cancellations If the order or the item(s) that you want to cancel have not been shipped yet, you can write to our customer support team at support@primevita.in to request a cancellation.
In such cases, the order will be cancelled, and the money will be refunded to you within two business days after the cancellation request is duly processed by us.
For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within two business days of us receiving the products back. It may take 2-7 additional business days for the amount to reflect in your account.
In case of payments using discount vouchers, while cancelling your order, they won't be refunded as vouchers are intended for one-time use only and shall be treated as used even if you cancel the order.
Returns, Replacements And Refunds Primevita offers easy return policies in case the order received was damaged, or incorrect items were received. You can raise a return/exchange request for a product within 48 hours of its delivery. We also accept partial returns wherein you can raise a return request for one or all products in your order.
Step 1: Contact our Customer Support team via email (support@primevita.in) within two business days of receiving the order.
Step 2: Provide us with your order ID details and your request to return/replace/refund your order. Kindly email an image of the product as proof and the invoice for our reference.
Step 3: We will pick up the products within 2-4 business days. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact.
Returns will not be accepted under the following conditions:
The product is damaged due to misuse/overuse. Returned without original packaging including labels, original packing, freebies and other accessories or if original packaging is damaged. Defective products that are not covered under Seller/Manufacturer's warranty. Product is used or altered. If the request is initiated after two business days of order delivery.
Categories Not Eligible For Return: Products handed out as samples
Please note: For certain marketing campaigns or mega sale periods, special return/exchange/refund rules may apply. Information regarding this is visible on the promotion banner. For any clarification, please feel free to contact our customer support. Our shipments go through rigorous quality check processes before they leave our warehouse. However, in the rare case that your product is damaged during shipment or transit, you can request a replacement or cancellation and refund.
If you have received an item in a damaged/defective condition or have been sent the wrong product, you can follow a few simple steps to initiate your return/refund within two days of receiving the order:
Step 1: Contact our Customer Support team via email (support@primevita.in) within 48 hours of receiving the order.
Step 2: Provide us with your order ID details and your request to return/replace/refund the defective/wrong items in your order. Kindly share an image of the product and the invoice for our reference.
Step 3: We will pick up the products within four business days. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact.
Note: If it is a case of replacement, it is subject to the availability of stock. In case a replacement may not be available, we will refund you the full amount.
Yes, returns can be initiated at the item level. If you've ordered multiple products, you can request a return, replacement, or refund for any specific item. Please note that the item must be returned in its original, unopened condition—along with all components and any complimentary gifts included. Return shipping charges will be deducted from your refund before it is processed.
In case of a return/replacement/refund, we process the refund once the products have been received and verified at our warehouse. For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 48 business hours of us receiving the products back. It may take 2-7 additional business days for the amount to reflect in your account.
Our dedicated support team is here to assist you with returns and refunds